Shipping

Standard shipping is a flat $8.00 on any order, and is free on orders over $75. Delivery is 3–5 business days from dispatch.

Express shipping is a flat $22.00 and delivers in 2 business days from dispatch. Express is a faster carrier service, not a faster packing queue — an express order placed after the day's dispatch still leaves the following business day.

We pack and dispatch once a day, Monday to Friday, excluding public holidays. Orders placed at a weekend leave on Monday.

Every order ships with a tracking number, emailed to you when the parcel is collected.

Heavy items — the bench vice in particular, at nearly twelve kilos — ship on the same flat rate. We do not add a weight surcharge at checkout, and there is no oversize fee.

Within the United States only, including Alaska and Hawaii. We do not ship internationally at this time; orders for delivery outside the US will be refunded in full.

We can ship to a PO box for small parts, but not for the vice or the parts drawers — the carrier will not take either to a box address. If you order one to a PO box we will email you for a street address rather than silently cancelling.

Fasteners ship in their compartmented trays inside a fitted carton, so the sizes stay sorted in transit. An assortment that arrives mixed is useless, and it is the most common way this category gets packed badly.

Brass fittings are individually wrapped so the machined seats and threads do not knock against each other. A scratched seat face will not seal.

Tools ship with edge and jaw protection. The vice ships double-boxed on its own.

Packing materials are paper-based and recyclable. We do not use expanded polystyrene.

If tracking has not updated for three business days, email help@olympexsupply.com with your order number and we will open a trace with the carrier.

If a parcel is confirmed lost we replace the order in full at our cost, or refund it, whichever you prefer. We do not ask you to claim against the carrier yourself.

If tracking shows delivered and the parcel is not there, tell us within 7 days. Carriers occasionally mark a parcel delivered early, or leave it with a neighbour, and we can usually establish what happened.