Customer service
Talk to a person
Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.
By phone
(551) 310-4869
Monday–Friday, 7:00am–4:00pm ET. Outside those hours, leave a message and we return it the next business day.
General support
help@olympexsupply.com
Anything about a part, a specification, an order, or a problem with something you have received.
Orders & delivery
orders@olympexsupply.com
Order status, tracking, changes or cancellation before dispatch, and returns.
Privacy & data
privacy@olympexsupply.com
Requests to see, correct, export or delete the information we hold about you.
When we are reading
Monday–Friday, 7:00am–4:00pm ET
Every message answered within one business day. Messages sent over a weekend are answered on Monday.
Sending something back
Returns, shortages and anything about an order go through email first — we authorise the return and send a prepaid label, so a return costs you nothing to post. Our postal address is 200 Gates Road, Suite C, Little Ferry, NJ 07643; write to us there if you would rather, though the label is faster.
Do you not recognise a charge?
Charges from this store appear on a statement as OLYMPEX. If that is what you are looking at and you are not sure why, email help@olympexsupply.com with the amount and the date. We will identify the order and resolve it, usually within the same business day.