Returns & Refunds

Any unused part can be returned within 30 days of delivery, for any reason or none. It needs to be unused and back in its original packaging.

Email help@olympexsupply.com with your order number. We authorise the return and send you a prepaid shipping label by email. There is nothing to arrange yourself, nothing to pay, and no restocking fee.

An assortment or a kit has to come back complete. We cannot restock a 120-piece bolt assortment that is missing the M8s, and a part-used assortment is a part-used assortment.

Email us first either way. Our postal address is 200 Gates Road, Suite C, Little Ferry, NJ 07643, and you are welcome to write to us there. A parcel sent without an authorised label travels at your own cost and may not reach the right desk, so the label is both free and faster.

Email help@olympexsupply.com within 14 days of delivery with your order number and, for damage, a photograph. We replace the item or refund it in full — including the shipping you paid — whichever you prefer.

Count assortments before you use them. If a count is short we make it up or refund the difference on your word; we do not ask you to photograph two hundred washers.

For a damaged item you will usually not be asked to send anything back. Please keep the packaging until we have replied, because the courier occasionally asks to see how it was packed.

If one item in a kit arrives damaged we replace that item, not the whole kit.

Every product page publishes what the part is NOT rated for — load limits, pressure limits, potable-water suitability, structural and lifting exclusions. That section is part of the specification, not a disclaimer at the bottom.

A part that failed because it was used outside those stated limits has not failed as a product, and it is not covered. A bolt from a general-purpose assortment used to hang a load, or a brass fitting plumbed into a certified potable-water system, are the two we see.

Everything else is covered. If a part fails inside what it was sold for, tell us and we will replace it or refund it — and we would genuinely like to know, because that is a supplier problem we need to chase.

If a page did not prepare you for a limit that turned out to matter, say so. A specification that was not clear enough is our failure, and we will treat it as one.

Refunds are issued to the card that paid. We cannot refund to a different card, to a bank account, or as store credit unless you ask for credit specifically.

We process the refund within 5 business days of a return reaching us, or within 2 business days of agreeing a damage or shortage claim. Card networks then take a further 3 to 10 days to post it to your statement — that part is outside our control and varies by issuer.

The original charge and the refund will both show as OLYMPEX on your statement.

If you do not recognise a charge, please email help@olympexsupply.com or call us before disputing it with your bank. We can almost always identify the order within an hour during opening hours, and a dispute costs you far more time than a phone call does.

Orders can be cancelled for a full refund at any point before they are dispatched. We pack once a day on business days, so in practice that means the same working day you ordered.

Once an order has been dispatched it becomes a return, on the terms above.